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Remote Support Session Disclaimer (RSSD)

version 1.2 By requesting and accepting a remote session from a LogicalDOC Srl representative to remotely assist you with a technical related issue, you accept responsibility for any changes made to the desktop content or system settings. LogicalDOC Srl does not assume and is not responsible for...

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Cloud Service Level Agreement (CSLA)

version 1.1 This Cloud Service Level Agreement (CSLA) is a policy governing the use of the LogicalDOC Cloud service under the terms of the LogicalDOC Srl Customer Agreement between LogicalDOC Srl and users of LogicalDOC services (“you”). This SLA applies separately to each account using...

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Support Service Level Agreement (SSLA)

version 1.2 This Support Service Level Agreement (SSLA) is a policy governing the use of the LogicalDOC support service under the terms of the LogicalDOC Srl Customer Agreement between LogicalDOC Srl and users of LogicalDOC ("you"). This SSLA applies separately to each installation using...

Lire la suite...Support Service Level Agreement (SSLA)

Cloud Backup Policy (CBP)

version 1.0 The purpose of this policy is to establish standardized procedures for the secure and reliable backup of customer data stored in the LogicalDOC Cloud environment. This ensures data integrity, availability, and recoverability, supporting the organization’s business continuity, Service...

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LogicalDOC End of Life Policy (EOLP)

version 1.0 Products reach the end of their Product Life Cycle for a number of reasons. These reasons may be due to market demands, security issues, technology innovation and development driving changes in the product, or the products simply mature over time and are replaced by functionally...

Lire la suite...LogicalDOC End of Life Policy (EOLP)

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